Previous incidents

April 2024
Apr 08, 2024
1 incident

Database maintenance


Resolved Apr 08 at 08:01am UTC

The maintenance is complete. No screenshots were captured for 7 minutes. After the maintenance, we processed the backlog, so some screenshots may have been taken with a slight delay. While this delay is sometimes inevitable to ensure the systems are up to date, we apologize for any inconvenience.

1 previous update

Apr 02, 2024
1 incident

System maintenance


Resolved Apr 02 at 11:56am UTC

The maintenance was performed successfully with no downtime, but the team was unable to complete all scheduled tasks. Therefore, a new maintenance will be scheduled for next week to follow up.

1 previous update

March 2024
No incidents reported
February 2024
Feb 23, 2024
1 incident

Amazon Screenshot Issues

Resolved Feb 23 at 06:56am UTC

Our logs indicated that we experienced a high error rate when capturing screenshots from Amazon. Amazon has a robust firewall policy to block bots, so we rely on premium proxies to bypass the captchas. Since the existing network route generated errors, we have now switched to another proxy network that has resolved the issue. We will continue to monitor the configuration for stability. For more details on Amazon screenshots, refer to our support document at

Feb 05, 2024
1 incident

Images take longer to load than usual


Resolved Feb 05 at 10:13am UTC

The loading times of images in our app have been restored, everything is working fine again. We will continue monitoring over the next few hours.

1 previous update