Incidents reported on status page for Stillio https://status.stillio.com/ https://d1lppblt9t2x15.cloudfront.net/logos/814a633f30d144a99fb2fafc9044a4cc.png https://status.stillio.com/ en https://status.stillio.com/incident/499311 Fri, 24 Jan 2025 13:00:11 +0000 https://status.stillio.com/incident/499311#b9750a334931fd4887a40313514a4e7afd1dcda28dc0c439f1483f6cc53b9be2 Maintenance completed https://status.stillio.com/incident/499311 Fri, 24 Jan 2025 13:00:11 +0000 https://status.stillio.com/incident/499311#b9750a334931fd4887a40313514a4e7afd1dcda28dc0c439f1483f6cc53b9be2 Maintenance completed https://status.stillio.com/incident/499311 Fri, 24 Jan 2025 12:00:11 -0000 https://status.stillio.com/incident/499311#41462b4c7c5b1c6ce9c65eda24cfd15f4b3585caf77a6b0adce2e0f53a243f1c We will be conducting planned maintenance to enhance our application's scheduler, which is in charge of taking screenshots at specified intervals. During this time, there will be a brief interruption in the screenshot capturing process. Expected Downtime: A few minutes. Screenshot capturing will return to normal once the upgraded scheduler is successfully put in place. We appreciate your patience during this maintenance phase. https://status.stillio.com/incident/499311 Fri, 24 Jan 2025 12:00:11 -0000 https://status.stillio.com/incident/499311#41462b4c7c5b1c6ce9c65eda24cfd15f4b3585caf77a6b0adce2e0f53a243f1c We will be conducting planned maintenance to enhance our application's scheduler, which is in charge of taking screenshots at specified intervals. During this time, there will be a brief interruption in the screenshot capturing process. Expected Downtime: A few minutes. Screenshot capturing will return to normal once the upgraded scheduler is successfully put in place. We appreciate your patience during this maintenance phase. https://status.stillio.com/incident/465193 Thu, 21 Nov 2024 10:52:00 -0000 https://status.stillio.com/incident/465193#6737d939d43723c7a5e97e696af754ad34c54b3076ce9ed03ff661b8f4d308ce The fixed IP issue has been successfully resolved, and it is now available for use again. Furthermore, any screenshots that were unable to be captured due to this particular problem are excluded from your usage bill, and you will not incur any charges for those specific items. We greatly appreciate your understanding and patience during this situation. https://status.stillio.com/incident/465193 Thu, 21 Nov 2024 07:56:00 -0000 https://status.stillio.com/incident/465193#c4b0a03f8bbfb502adc8741509d0e1a7f2049548eb963cef1c581976d7f13c72 We're experiencing network issues with our fixed IP location, which is resulting in failed screenshots when this location is used for your settings. We're investigating the issue and will provide an update as soon as possible. https://status.stillio.com/incident/460087 Tue, 12 Nov 2024 13:23:00 -0000 https://status.stillio.com/incident/460087#83b45d172bafa4aae5b5d1ee3a58b9633504aee1fe58147aa31d8c2dfe972fd2 From 23:30 UTC on November 11 to 09:20 UTC on November 12, we had more errors than normal with some screenshot requests. This happened because of the way we remove overlays, like cookie banners, which caused issues on certain URLs. The problem is now fixed, and we are updating our processes to prevent it from happening again. We apologize for any inconvenience this caused. Rest assured, any failed captures won't count against your usage or result in charges. https://status.stillio.com/incident/436918 Mon, 07 Oct 2024 11:15:00 -0000 https://status.stillio.com/incident/436918#abe6e1e6029a3f87064dff0eee4fa80c030029a107853cb54172f83e0097cf73 Google Drive has been accepting uploads successfully since October 3, 06:14 UTC. We regret that this has happened, especially since we can never fully control the process when syncing to third-party services. For now, we are monitoring the situation and analyzing whether we can identify which screenshot uploads may have been affected and if it's possible to retry the uploads. Rest assured, this hasn't affected screenshot capturing and scheduling, and all images are available and accessible in your Stillio account as normal. https://status.stillio.com/incident/436918 Thu, 03 Oct 2024 10:26:00 -0000 https://status.stillio.com/incident/436918#02e9a911eeee79827ed35c3e3d6ad75bb2d087f41e09b519c9c1b02ad30b869a While Google Drive still randomly rejects file uploads, we are working on a potential workaround to resolve the issue. https://status.stillio.com/incident/436918 Wed, 02 Oct 2024 07:31:00 -0000 https://status.stillio.com/incident/436918#a5f8874fc4f631f9d47578e45eb1233a99cc5af8b1f3320c3edd8178262cbaf1 Unfortunately, Google Drive is failing to upload files again. We are investigating the issue and will provide an update as soon as possible. Note that this does not affect the screenshot capture process for any of our customers; everything works as normal, and all screenshots are accessible in your account. Only the upload to Google Drive is affected and will be processed at a later time when the functionality is working correctly again. https://status.stillio.com/incident/436918 Tue, 01 Oct 2024 08:11:00 -0000 https://status.stillio.com/incident/436918#6b270618fa3f891f4b72716a5c4660ea76318dec3c8207f250beafedd510efcd Uploading to Google Drive is stable and functioning as needed again. Files that failed to upload during the downtime will be identified and retried as soon as possible; no action is needed on your part. https://status.stillio.com/incident/436918 Mon, 30 Sep 2024 15:40:00 -0000 https://status.stillio.com/incident/436918#af5a7535ec361d36d852aa92a3cdab54e036e944534a07525504587d860008e3 Screenshots are being uploaded to Google Drive again. We'll keep an eye on things for a bit to make sure everything is back to normal. Once it's stable, we'll give you another update. https://status.stillio.com/incident/436918 Mon, 30 Sep 2024 07:00:00 -0000 https://status.stillio.com/incident/436918#b9f4507f24adfbe421d6a9949dcc41c19959dd991650924dfe786abe6313348d Starting September 26, we're facing issues when uploading files to Google Drive. Google Drive has been returning errors from their API when we send newly captured screenshots to connected Google Drive accounts. This problem originates on Google's side and affects many third parties that integrate with Google Drive. We are actively monitoring the situation, and once it's resolved, we will post an update on restoring and resuming the file uploads. https://status.stillio.com/incident/436566 Sun, 29 Sep 2024 10:31:00 -0000 https://status.stillio.com/incident/436566#5fcb317fe0875cb409163e54afa1c3d5b78e173412339c6ec5a90a042019ee4e We identified that our GEO IP location in the Netherlands has been experiencing reliability problems since September 26, a matter that was only recently highlighted to us. We've since replaced the proxy server, and it is now functioning properly again. Any screenshots obtained from this location will not count against your capture volume, as they failed over the past few days. Going forward, we will enhance our monitoring processes to identify such issues more promptly. We apologize for any inconvenience this may have caused. https://status.stillio.com/incident/414881 Sat, 24 Aug 2024 12:24:24 -0000 https://status.stillio.com/incident/414881#c02e7f410cee68f5a58f8a5f49bd6b1ae4fb62dc8c8885d36e67443f511ee78d We’ll be performing maintenance on our database platform. This will take about 45 to 60 minutes. During this time, screenshot capturing will be temporarily paused, and you won’t be able to access the web app. Once the maintenance is complete, we’ll process any pending screenshots right away, though there may be a slight delay. We apologize for any inconvenience this may cause and truly appreciate your understanding as we work to improve our service. Thank you! https://status.stillio.com/incident/414881 Sat, 24 Aug 2024 12:24:24 -0000 https://status.stillio.com/incident/414881#c02e7f410cee68f5a58f8a5f49bd6b1ae4fb62dc8c8885d36e67443f511ee78d We’ll be performing maintenance on our database platform. This will take about 45 to 60 minutes. During this time, screenshot capturing will be temporarily paused, and you won’t be able to access the web app. Once the maintenance is complete, we’ll process any pending screenshots right away, though there may be a slight delay. We apologize for any inconvenience this may cause and truly appreciate your understanding as we work to improve our service. Thank you! https://status.stillio.com/incident/414881 Sat, 24 Aug 2024 12:24:24 -0000 https://status.stillio.com/incident/414881#c02e7f410cee68f5a58f8a5f49bd6b1ae4fb62dc8c8885d36e67443f511ee78d We’ll be performing maintenance on our database platform. This will take about 45 to 60 minutes. During this time, screenshot capturing will be temporarily paused, and you won’t be able to access the web app. Once the maintenance is complete, we’ll process any pending screenshots right away, though there may be a slight delay. We apologize for any inconvenience this may cause and truly appreciate your understanding as we work to improve our service. Thank you! https://status.stillio.com/incident/414881 Sat, 24 Aug 2024 12:00:00 +0000 https://status.stillio.com/incident/414881#4b647ee273c0bf68f28e55cd5b85c3debfecebe43b62680ec8c11d892d9300aa Maintenance completed https://status.stillio.com/incident/414881 Sat, 24 Aug 2024 12:00:00 +0000 https://status.stillio.com/incident/414881#4b647ee273c0bf68f28e55cd5b85c3debfecebe43b62680ec8c11d892d9300aa Maintenance completed https://status.stillio.com/incident/414881 Sat, 24 Aug 2024 12:00:00 +0000 https://status.stillio.com/incident/414881#4b647ee273c0bf68f28e55cd5b85c3debfecebe43b62680ec8c11d892d9300aa Maintenance completed https://status.stillio.com/incident/414881 Sat, 24 Aug 2024 11:00:00 -0000 https://status.stillio.com/incident/414881#c02e7f410cee68f5a58f8a5f49bd6b1ae4fb62dc8c8885d36e67443f511ee78d We’ll be performing maintenance on our database platform. This will take about 45 to 60 minutes. During this time, screenshot capturing will be temporarily paused, and you won’t be able to access the web app. Once the maintenance is complete, we’ll process any pending screenshots right away, though there may be a slight delay. We apologize for any inconvenience this may cause and truly appreciate your understanding as we work to improve our service. Thank you! https://status.stillio.com/incident/414881 Sat, 24 Aug 2024 11:00:00 -0000 https://status.stillio.com/incident/414881#c02e7f410cee68f5a58f8a5f49bd6b1ae4fb62dc8c8885d36e67443f511ee78d We’ll be performing maintenance on our database platform. This will take about 45 to 60 minutes. During this time, screenshot capturing will be temporarily paused, and you won’t be able to access the web app. Once the maintenance is complete, we’ll process any pending screenshots right away, though there may be a slight delay. We apologize for any inconvenience this may cause and truly appreciate your understanding as we work to improve our service. Thank you! https://status.stillio.com/incident/414881 Sat, 24 Aug 2024 11:00:00 -0000 https://status.stillio.com/incident/414881#c02e7f410cee68f5a58f8a5f49bd6b1ae4fb62dc8c8885d36e67443f511ee78d We’ll be performing maintenance on our database platform. This will take about 45 to 60 minutes. During this time, screenshot capturing will be temporarily paused, and you won’t be able to access the web app. Once the maintenance is complete, we’ll process any pending screenshots right away, though there may be a slight delay. We apologize for any inconvenience this may cause and truly appreciate your understanding as we work to improve our service. Thank you! https://status.stillio.com/incident/349607 Mon, 08 Apr 2024 08:01:39 +0000 https://status.stillio.com/incident/349607#0d22bda8eb88c7058424502b4571a1e00f5e233d3dbb21a0f09d8c1d1d8250f8 Maintenance completed https://status.stillio.com/incident/349607 Mon, 08 Apr 2024 08:01:39 -0000 https://status.stillio.com/incident/349607#6964b323175461f71eb8aaf4a6e5a84f47edb3a05998d499232f2b620e64e4e0 We are scheduling maintenance on our database platform. The process is expected to take approximately 45-60 minutes. During the maintenance, screenshot capturing will be temporarily suspended, and access to the web app will be unavailable. The pause in screenshot capturing is anticipated to last max 15 minutes. Following the maintenance, any pending screenshots will be processed promptly but may experience slight delays. We apologize for any inconvenience caused and appreciate your understanding as we strive to enhance our service quality! https://status.stillio.com/incident/349607 Mon, 08 Apr 2024 08:01:39 +0000 https://status.stillio.com/incident/349607#0d22bda8eb88c7058424502b4571a1e00f5e233d3dbb21a0f09d8c1d1d8250f8 Maintenance completed https://status.stillio.com/incident/349607 Mon, 08 Apr 2024 08:01:39 -0000 https://status.stillio.com/incident/349607#6964b323175461f71eb8aaf4a6e5a84f47edb3a05998d499232f2b620e64e4e0 We are scheduling maintenance on our database platform. The process is expected to take approximately 45-60 minutes. During the maintenance, screenshot capturing will be temporarily suspended, and access to the web app will be unavailable. The pause in screenshot capturing is anticipated to last max 15 minutes. Following the maintenance, any pending screenshots will be processed promptly but may experience slight delays. We apologize for any inconvenience caused and appreciate your understanding as we strive to enhance our service quality! https://status.stillio.com/incident/349607 Mon, 08 Apr 2024 08:01:39 +0000 https://status.stillio.com/incident/349607#0d22bda8eb88c7058424502b4571a1e00f5e233d3dbb21a0f09d8c1d1d8250f8 Maintenance completed https://status.stillio.com/incident/349607 Mon, 08 Apr 2024 08:01:39 -0000 https://status.stillio.com/incident/349607#6964b323175461f71eb8aaf4a6e5a84f47edb3a05998d499232f2b620e64e4e0 We are scheduling maintenance on our database platform. The process is expected to take approximately 45-60 minutes. During the maintenance, screenshot capturing will be temporarily suspended, and access to the web app will be unavailable. The pause in screenshot capturing is anticipated to last max 15 minutes. Following the maintenance, any pending screenshots will be processed promptly but may experience slight delays. We apologize for any inconvenience caused and appreciate your understanding as we strive to enhance our service quality! https://status.stillio.com/incident/349607 Mon, 08 Apr 2024 07:00:00 -0000 https://status.stillio.com/incident/349607#6964b323175461f71eb8aaf4a6e5a84f47edb3a05998d499232f2b620e64e4e0 We are scheduling maintenance on our database platform. The process is expected to take approximately 45-60 minutes. During the maintenance, screenshot capturing will be temporarily suspended, and access to the web app will be unavailable. The pause in screenshot capturing is anticipated to last max 15 minutes. Following the maintenance, any pending screenshots will be processed promptly but may experience slight delays. We apologize for any inconvenience caused and appreciate your understanding as we strive to enhance our service quality! https://status.stillio.com/incident/349607 Mon, 08 Apr 2024 07:00:00 -0000 https://status.stillio.com/incident/349607#6964b323175461f71eb8aaf4a6e5a84f47edb3a05998d499232f2b620e64e4e0 We are scheduling maintenance on our database platform. The process is expected to take approximately 45-60 minutes. During the maintenance, screenshot capturing will be temporarily suspended, and access to the web app will be unavailable. The pause in screenshot capturing is anticipated to last max 15 minutes. Following the maintenance, any pending screenshots will be processed promptly but may experience slight delays. We apologize for any inconvenience caused and appreciate your understanding as we strive to enhance our service quality! https://status.stillio.com/incident/349607 Mon, 08 Apr 2024 07:00:00 -0000 https://status.stillio.com/incident/349607#6964b323175461f71eb8aaf4a6e5a84f47edb3a05998d499232f2b620e64e4e0 We are scheduling maintenance on our database platform. The process is expected to take approximately 45-60 minutes. During the maintenance, screenshot capturing will be temporarily suspended, and access to the web app will be unavailable. The pause in screenshot capturing is anticipated to last max 15 minutes. Following the maintenance, any pending screenshots will be processed promptly but may experience slight delays. We apologize for any inconvenience caused and appreciate your understanding as we strive to enhance our service quality! https://status.stillio.com/incident/345900 Tue, 02 Apr 2024 11:56:35 -0000 https://status.stillio.com/incident/345900#94d71b73379b309ac14317148207cc21e89bb9e5dbb3e148e7522a0585869d21 We are scheduling maintenance on our database platform. The process is expected to take approximately 45-60 minutes. During the maintenance, screenshot capturing will be temporarily suspended, and access to the web app will be unavailable. The pause in screenshot capturing is anticipated to last max 15 minutes. Following the maintenance, any pending screenshots will be processed promptly but may experience slight delays. We apologize for any inconvenience caused and appreciate your understanding as we strive to enhance our service quality! https://status.stillio.com/incident/345900 Tue, 02 Apr 2024 11:56:35 -0000 https://status.stillio.com/incident/345900#94d71b73379b309ac14317148207cc21e89bb9e5dbb3e148e7522a0585869d21 We are scheduling maintenance on our database platform. The process is expected to take approximately 45-60 minutes. During the maintenance, screenshot capturing will be temporarily suspended, and access to the web app will be unavailable. The pause in screenshot capturing is anticipated to last max 15 minutes. Following the maintenance, any pending screenshots will be processed promptly but may experience slight delays. We apologize for any inconvenience caused and appreciate your understanding as we strive to enhance our service quality! https://status.stillio.com/incident/345900 Tue, 02 Apr 2024 11:56:35 -0000 https://status.stillio.com/incident/345900#94d71b73379b309ac14317148207cc21e89bb9e5dbb3e148e7522a0585869d21 We are scheduling maintenance on our database platform. The process is expected to take approximately 45-60 minutes. During the maintenance, screenshot capturing will be temporarily suspended, and access to the web app will be unavailable. The pause in screenshot capturing is anticipated to last max 15 minutes. Following the maintenance, any pending screenshots will be processed promptly but may experience slight delays. We apologize for any inconvenience caused and appreciate your understanding as we strive to enhance our service quality! https://status.stillio.com/incident/345900 Tue, 02 Apr 2024 11:00:00 +0000 https://status.stillio.com/incident/345900#9755c980c32f6ffc601ae63744b8dab5d39cc601f241a1ea01f560a192ceca97 Maintenance completed https://status.stillio.com/incident/345900 Tue, 02 Apr 2024 11:00:00 +0000 https://status.stillio.com/incident/345900#9755c980c32f6ffc601ae63744b8dab5d39cc601f241a1ea01f560a192ceca97 Maintenance completed https://status.stillio.com/incident/345900 Tue, 02 Apr 2024 11:00:00 +0000 https://status.stillio.com/incident/345900#9755c980c32f6ffc601ae63744b8dab5d39cc601f241a1ea01f560a192ceca97 Maintenance completed https://status.stillio.com/incident/345900 Tue, 02 Apr 2024 08:00:00 -0000 https://status.stillio.com/incident/345900#94d71b73379b309ac14317148207cc21e89bb9e5dbb3e148e7522a0585869d21 We are scheduling maintenance on our database platform. The process is expected to take approximately 45-60 minutes. During the maintenance, screenshot capturing will be temporarily suspended, and access to the web app will be unavailable. The pause in screenshot capturing is anticipated to last max 15 minutes. Following the maintenance, any pending screenshots will be processed promptly but may experience slight delays. We apologize for any inconvenience caused and appreciate your understanding as we strive to enhance our service quality! https://status.stillio.com/incident/345900 Tue, 02 Apr 2024 08:00:00 -0000 https://status.stillio.com/incident/345900#94d71b73379b309ac14317148207cc21e89bb9e5dbb3e148e7522a0585869d21 We are scheduling maintenance on our database platform. The process is expected to take approximately 45-60 minutes. During the maintenance, screenshot capturing will be temporarily suspended, and access to the web app will be unavailable. The pause in screenshot capturing is anticipated to last max 15 minutes. Following the maintenance, any pending screenshots will be processed promptly but may experience slight delays. We apologize for any inconvenience caused and appreciate your understanding as we strive to enhance our service quality! https://status.stillio.com/incident/345900 Tue, 02 Apr 2024 08:00:00 -0000 https://status.stillio.com/incident/345900#94d71b73379b309ac14317148207cc21e89bb9e5dbb3e148e7522a0585869d21 We are scheduling maintenance on our database platform. The process is expected to take approximately 45-60 minutes. During the maintenance, screenshot capturing will be temporarily suspended, and access to the web app will be unavailable. The pause in screenshot capturing is anticipated to last max 15 minutes. Following the maintenance, any pending screenshots will be processed promptly but may experience slight delays. We apologize for any inconvenience caused and appreciate your understanding as we strive to enhance our service quality! https://status.stillio.com/incident/330871 Fri, 23 Feb 2024 06:56:00 -0000 https://status.stillio.com/incident/330871#7d4b23a912e3f4fec19e41091d63018cb296baa0adac9d4fd42e3df2e90e6276 Our logs indicated that we experienced a high error rate when capturing screenshots from Amazon. Amazon has a robust firewall policy to block bots, so we rely on premium proxies to bypass the captchas. Since the existing network route generated errors, we have now switched to another proxy network that has resolved the issue. We will continue to monitor the configuration for stability. For more details on Amazon screenshots, refer to our support document at https://support.stillio.com/article/100-capture-amazon-screenshots. We apologize for the interruption in the Amazon captures. Rest assured that failed screenshots are excluded from your subscription volume. https://status.stillio.com/incident/322376 Mon, 05 Feb 2024 10:13:00 -0000 https://status.stillio.com/incident/322376#0770abf22f061279147db9af91f7cee7713886c64934084fb1d415dbeaa546b2 The loading times of images in our app have been restored, everything is working fine again. We will continue monitoring over the next few hours. https://status.stillio.com/incident/322376 Mon, 05 Feb 2024 08:44:00 -0000 https://status.stillio.com/incident/322376#3420e43c593801d8d6d97d5b9b0cff7b2c1b5be80d5e5d4004477403c3ddf755 We are currently experiencing longer loading times for both thumbnail and full-size images from our content delivery network (CDN). Our team is actively investigating the issue in order to identify the cause and implement a resolution. Rest assured that this only affects the display of the screenshot images, not the process of capturing the screenshots itself. https://status.stillio.com/incident/219773 Tue, 13 Jun 2023 21:39:00 -0000 https://status.stillio.com/incident/219773#e6ccda3592ab27417fb00dd18dfc35b0a0fc5667f4751db6f0f0f302565680ef We are pleased to inform you that all our systems are now functioning normally. The backlog has been successfully processed, and we have captured screenshots as per usual. However, in a few isolated cases, thumbnails were not generated. Rest assured that this does not affect your ability to view the full screenshot by simply clicking on the provided link. We sincerely apologize for any inconvenience this may have caused you. Our team has worked diligently to resolve these issues promptly. If you continue to experience any difficulties or require further assistance, please do not hesitate to contact our support team. We are here to help you. Thank you for your understanding and patience during this time. https://status.stillio.com/incident/219773 Tue, 13 Jun 2023 21:39:00 -0000 https://status.stillio.com/incident/219773#e6ccda3592ab27417fb00dd18dfc35b0a0fc5667f4751db6f0f0f302565680ef We are pleased to inform you that all our systems are now functioning normally. The backlog has been successfully processed, and we have captured screenshots as per usual. However, in a few isolated cases, thumbnails were not generated. Rest assured that this does not affect your ability to view the full screenshot by simply clicking on the provided link. We sincerely apologize for any inconvenience this may have caused you. Our team has worked diligently to resolve these issues promptly. If you continue to experience any difficulties or require further assistance, please do not hesitate to contact our support team. We are here to help you. Thank you for your understanding and patience during this time. https://status.stillio.com/incident/219773 Tue, 13 Jun 2023 21:39:00 -0000 https://status.stillio.com/incident/219773#e6ccda3592ab27417fb00dd18dfc35b0a0fc5667f4751db6f0f0f302565680ef We are pleased to inform you that all our systems are now functioning normally. The backlog has been successfully processed, and we have captured screenshots as per usual. However, in a few isolated cases, thumbnails were not generated. Rest assured that this does not affect your ability to view the full screenshot by simply clicking on the provided link. We sincerely apologize for any inconvenience this may have caused you. Our team has worked diligently to resolve these issues promptly. If you continue to experience any difficulties or require further assistance, please do not hesitate to contact our support team. We are here to help you. Thank you for your understanding and patience during this time. https://status.stillio.com/incident/219773 Tue, 13 Jun 2023 21:07:00 -0000 https://status.stillio.com/incident/219773#79b1e64727272e5f37a2eb5ad707e1e66464e92107eb9cbc171c00124d02c9eb Here's a quick update on the recent issue we’ve been experiencing. We are happy to report that we have identified the root cause of the problem and our teams are working diligently to get all services back up and running smoothly. At this time, most services are now recovering and we expect everything to be fully operational in no time. Thank you all for your patience and understanding while we worked through this challenge. We will post an update when all things are back to normal. https://status.stillio.com/incident/219773 Tue, 13 Jun 2023 21:07:00 -0000 https://status.stillio.com/incident/219773#79b1e64727272e5f37a2eb5ad707e1e66464e92107eb9cbc171c00124d02c9eb Here's a quick update on the recent issue we’ve been experiencing. We are happy to report that we have identified the root cause of the problem and our teams are working diligently to get all services back up and running smoothly. At this time, most services are now recovering and we expect everything to be fully operational in no time. Thank you all for your patience and understanding while we worked through this challenge. We will post an update when all things are back to normal. https://status.stillio.com/incident/219773 Tue, 13 Jun 2023 21:07:00 -0000 https://status.stillio.com/incident/219773#79b1e64727272e5f37a2eb5ad707e1e66464e92107eb9cbc171c00124d02c9eb Here's a quick update on the recent issue we’ve been experiencing. We are happy to report that we have identified the root cause of the problem and our teams are working diligently to get all services back up and running smoothly. At this time, most services are now recovering and we expect everything to be fully operational in no time. Thank you all for your patience and understanding while we worked through this challenge. We will post an update when all things are back to normal. https://status.stillio.com/incident/219773 Tue, 13 Jun 2023 20:10:00 -0000 https://status.stillio.com/incident/219773#423f0c015aaf91f65759410387665c10f3cf8df46a0224f8c549e22cb0a6b5fb There is currently an issue within our infrastructure that is causing interruption of our services. We are still assessing the full impact of the outage and will post more information as we receive it. The app is currently accessible but you may still experience issues whilst we take action to resolve what we can from our end. For more information see https://health.aws.amazon.com/health/status https://status.stillio.com/incident/219773 Tue, 13 Jun 2023 20:10:00 -0000 https://status.stillio.com/incident/219773#423f0c015aaf91f65759410387665c10f3cf8df46a0224f8c549e22cb0a6b5fb There is currently an issue within our infrastructure that is causing interruption of our services. We are still assessing the full impact of the outage and will post more information as we receive it. The app is currently accessible but you may still experience issues whilst we take action to resolve what we can from our end. For more information see https://health.aws.amazon.com/health/status https://status.stillio.com/incident/219773 Tue, 13 Jun 2023 20:10:00 -0000 https://status.stillio.com/incident/219773#423f0c015aaf91f65759410387665c10f3cf8df46a0224f8c549e22cb0a6b5fb There is currently an issue within our infrastructure that is causing interruption of our services. We are still assessing the full impact of the outage and will post more information as we receive it. The app is currently accessible but you may still experience issues whilst we take action to resolve what we can from our end. For more information see https://health.aws.amazon.com/health/status https://status.stillio.com/incident/177322 Mon, 20 Feb 2023 22:12:00 -0000 https://status.stillio.com/incident/177322#79aae98e78fd2ef59e26d21d54c09f014350480ca22fdbc258d64b2dd7e8eb94 A fix has been applied, and image loading times will be back to normal soon. Thanks for your patience! https://status.stillio.com/incident/177322 Mon, 20 Feb 2023 20:50:00 -0000 https://status.stillio.com/incident/177322#ab9e834d6b3b8d513755a1141f51c1159e37e54138ce42dc2adcea91ab94a481 Our content delivery network (CDN) experiences degraded performance, causing the images to load very slowly or not at all. This concerns both the display of screenshots and thumbnails. It does **not** affect the screenshot capture process, which operates as normal and as scheduled. The problem has been identified, and we're working on a fix. We're sorry for the inconvenience. https://status.stillio.com/incident/126207 Thu, 13 Oct 2022 19:21:00 -0000 https://status.stillio.com/incident/126207#3da8035bfc94703994709c3d1e5e573623bba4b48ff2d47fce1211a1d117e52e We have identified and resolved the root cause of the issue. Everything works as normal again ✅ Thanks for your patience and sorry for the inconvenience. https://status.stillio.com/incident/126207 Thu, 13 Oct 2022 18:35:00 -0000 https://status.stillio.com/incident/126207#675fec461713b6184a9323ddde560f6622058701f6ccb2b86710dd644fbce9c3 At the moment we investigate an issue for some new accounts having issues completing the sign-up registration. Our apologies for the inconvenience, updates will be posted as soon as possible. https://status.stillio.com/incident/108749 Sat, 13 Aug 2022 08:03:05 -0000 https://status.stillio.com/incident/108749#2ee5acea5c137e9a00cdb0b3e2f416b6fa468effa4997011cfc647dde8c71ed2 After months of developing and testing, the new Stillio web app will launch. 🚀 Our beta preview was available for everyone to see and use, and now it replaces the app that has been around since 2016. ⚠️ During the migration, you will not be able to use the web app. The screenshot scheduling and capturing process is not affected during the migration: it will continue to work as usual. https://status.stillio.com/incident/108749 Sat, 13 Aug 2022 08:00:00 +0000 https://status.stillio.com/incident/108749#69489c3605f518a3dcb95291322a66e5a437465ea0df89dfd1fafbf9aacfb451 Maintenance completed https://status.stillio.com/incident/108749 Sat, 13 Aug 2022 06:00:00 -0000 https://status.stillio.com/incident/108749#2ee5acea5c137e9a00cdb0b3e2f416b6fa468effa4997011cfc647dde8c71ed2 After months of developing and testing, the new Stillio web app will launch. 🚀 Our beta preview was available for everyone to see and use, and now it replaces the app that has been around since 2016. ⚠️ During the migration, you will not be able to use the web app. The screenshot scheduling and capturing process is not affected during the migration: it will continue to work as usual. https://status.stillio.com/incident/103969 Fri, 22 Jul 2022 20:02:00 -0000 https://status.stillio.com/incident/103969#e9e50830a3a676548b8e09d01ca28202de508597d1f10f6dbb72f445a060aca4 All systems are up and running again. We're sincerely sorry for the app being unavailable for so long and for the delay in the screenshot processing. A bug in our software caused the problem. This bug prevented the app from displaying Webpages and their associated Screenshots. Unfortunately, finding and fixing the bug took us longer than expected. Now that we patched the bug, all data is accessible as before. Again, we're very sorry for the inconvenience caused, and we have made more substantial commitments with the development team to prevent this from happening in the future. https://status.stillio.com/incident/103969 Fri, 22 Jul 2022 20:02:00 -0000 https://status.stillio.com/incident/103969#e9e50830a3a676548b8e09d01ca28202de508597d1f10f6dbb72f445a060aca4 All systems are up and running again. We're sincerely sorry for the app being unavailable for so long and for the delay in the screenshot processing. A bug in our software caused the problem. This bug prevented the app from displaying Webpages and their associated Screenshots. Unfortunately, finding and fixing the bug took us longer than expected. Now that we patched the bug, all data is accessible as before. Again, we're very sorry for the inconvenience caused, and we have made more substantial commitments with the development team to prevent this from happening in the future. https://status.stillio.com/incident/103969 Fri, 22 Jul 2022 20:02:00 -0000 https://status.stillio.com/incident/103969#e9e50830a3a676548b8e09d01ca28202de508597d1f10f6dbb72f445a060aca4 All systems are up and running again. We're sincerely sorry for the app being unavailable for so long and for the delay in the screenshot processing. A bug in our software caused the problem. This bug prevented the app from displaying Webpages and their associated Screenshots. Unfortunately, finding and fixing the bug took us longer than expected. Now that we patched the bug, all data is accessible as before. Again, we're very sorry for the inconvenience caused, and we have made more substantial commitments with the development team to prevent this from happening in the future. https://status.stillio.com/incident/103969 Fri, 22 Jul 2022 18:00:00 -0000 https://status.stillio.com/incident/103969#3a4a836ad93bda3e2e625b55cd0a5f892f25a7e63708602e105d3634bc32d304 The screenshot engine is running again and processing all screenshot requests. The backlog of delayed screenshot jobs is getting smaller every minute and will soon be back to normal. Screenshots that were scheduled to be processed during the downtime have been delayed, and are being captured soon now. We're very sorry for this. The web app is still not accessible as the development team is applying fixes. As soon as we have news, we'll let you know. Thanks again for your patience. https://status.stillio.com/incident/103969 Fri, 22 Jul 2022 18:00:00 -0000 https://status.stillio.com/incident/103969#3a4a836ad93bda3e2e625b55cd0a5f892f25a7e63708602e105d3634bc32d304 The screenshot engine is running again and processing all screenshot requests. The backlog of delayed screenshot jobs is getting smaller every minute and will soon be back to normal. Screenshots that were scheduled to be processed during the downtime have been delayed, and are being captured soon now. We're very sorry for this. The web app is still not accessible as the development team is applying fixes. As soon as we have news, we'll let you know. Thanks again for your patience. https://status.stillio.com/incident/103969 Fri, 22 Jul 2022 18:00:00 -0000 https://status.stillio.com/incident/103969#3a4a836ad93bda3e2e625b55cd0a5f892f25a7e63708602e105d3634bc32d304 The screenshot engine is running again and processing all screenshot requests. The backlog of delayed screenshot jobs is getting smaller every minute and will soon be back to normal. Screenshots that were scheduled to be processed during the downtime have been delayed, and are being captured soon now. We're very sorry for this. The web app is still not accessible as the development team is applying fixes. As soon as we have news, we'll let you know. Thanks again for your patience. https://status.stillio.com/incident/103969 Fri, 22 Jul 2022 16:26:00 -0000 https://status.stillio.com/incident/103969#9d6722e8085e86d88f3fef8c7044527c92c5fd17e1d51da6d5090023c1bfcf20 We have identified the root cause of the issue and are working on a fix. Thanks for your patience and our sincere apologies for the inconvenience. https://status.stillio.com/incident/103969 Fri, 22 Jul 2022 16:26:00 -0000 https://status.stillio.com/incident/103969#9d6722e8085e86d88f3fef8c7044527c92c5fd17e1d51da6d5090023c1bfcf20 We have identified the root cause of the issue and are working on a fix. Thanks for your patience and our sincere apologies for the inconvenience. https://status.stillio.com/incident/103969 Fri, 22 Jul 2022 16:26:00 -0000 https://status.stillio.com/incident/103969#9d6722e8085e86d88f3fef8c7044527c92c5fd17e1d51da6d5090023c1bfcf20 We have identified the root cause of the issue and are working on a fix. Thanks for your patience and our sincere apologies for the inconvenience. https://status.stillio.com/incident/103969 Fri, 22 Jul 2022 14:59:00 -0000 https://status.stillio.com/incident/103969#f5014abc2f3c43771c094a1b83ecc36fe452f107c8a18aa50f5cd7cf02cbd4c6 We cannot load and show screenshot data. We're investigating the issue. https://status.stillio.com/incident/103969 Fri, 22 Jul 2022 14:59:00 -0000 https://status.stillio.com/incident/103969#f5014abc2f3c43771c094a1b83ecc36fe452f107c8a18aa50f5cd7cf02cbd4c6 We cannot load and show screenshot data. We're investigating the issue. https://status.stillio.com/incident/103969 Fri, 22 Jul 2022 14:59:00 -0000 https://status.stillio.com/incident/103969#f5014abc2f3c43771c094a1b83ecc36fe452f107c8a18aa50f5cd7cf02cbd4c6 We cannot load and show screenshot data. We're investigating the issue. https://status.stillio.com/incident/72784 Sat, 26 Feb 2022 07:00:00 +0000 https://status.stillio.com/incident/72784#d3e597e5f1e2dcdaa64fd83e409d3805017f6231df0f56b9c76ebf5877ef14a6 Maintenance completed https://status.stillio.com/incident/72784 Sat, 26 Feb 2022 07:00:00 +0000 https://status.stillio.com/incident/72784#d3e597e5f1e2dcdaa64fd83e409d3805017f6231df0f56b9c76ebf5877ef14a6 Maintenance completed https://status.stillio.com/incident/72784 Sat, 26 Feb 2022 07:00:00 +0000 https://status.stillio.com/incident/72784#d3e597e5f1e2dcdaa64fd83e409d3805017f6231df0f56b9c76ebf5877ef14a6 Maintenance completed https://status.stillio.com/incident/72784 Sat, 26 Feb 2022 05:00:00 -0000 https://status.stillio.com/incident/72784#c2f5fb135bd24a0140cd0288ec0eb3e3b781ccb4162e2e3695d23e2d9f8b63e8 We are scheduling maintenance to make improvements to our database server. The process will last for an estimated 60-90 minutes. During the maintenance, capturing screenshots is temporarily halted and you cannot access the web app. Once the maintenance is over, the backlog of scheduled screenshots will be processed as soon as possible but with a little delay. Sorry for the inconvenience, and thank you for understanding while we work to improve our service! https://status.stillio.com/incident/72784 Sat, 26 Feb 2022 05:00:00 -0000 https://status.stillio.com/incident/72784#c2f5fb135bd24a0140cd0288ec0eb3e3b781ccb4162e2e3695d23e2d9f8b63e8 We are scheduling maintenance to make improvements to our database server. The process will last for an estimated 60-90 minutes. During the maintenance, capturing screenshots is temporarily halted and you cannot access the web app. Once the maintenance is over, the backlog of scheduled screenshots will be processed as soon as possible but with a little delay. Sorry for the inconvenience, and thank you for understanding while we work to improve our service! https://status.stillio.com/incident/72784 Sat, 26 Feb 2022 05:00:00 -0000 https://status.stillio.com/incident/72784#c2f5fb135bd24a0140cd0288ec0eb3e3b781ccb4162e2e3695d23e2d9f8b63e8 We are scheduling maintenance to make improvements to our database server. The process will last for an estimated 60-90 minutes. During the maintenance, capturing screenshots is temporarily halted and you cannot access the web app. Once the maintenance is over, the backlog of scheduled screenshots will be processed as soon as possible but with a little delay. Sorry for the inconvenience, and thank you for understanding while we work to improve our service!